Discount Internet Service

Workingfamilies.com Internet access is a fast and reliable way to connect to the Internet.
Workingfamilies.com offers:

• Premium quality Internet access at a union-negotiated price of only $14.95* a month.
• High-speed service available anytime — day or night — that gets you where you need to be, fast and without hassles.
• A network that provides a wide variety of local access numbers through the US.
• Free E-mail with personalized union ID: name@<union.>workfam.com.
• Free — First class Customer Service and Technical Support to meet your busy schedule, 24 hours a day, 7 days a week.
• Guaranteed privacy. Your personal information will not be sold to outside sources.

Affordable Internet Access at a Union-Friendly Price
Workingfamilies.com offers premium Internet service for only $14.95* a month. Compared to the $21.95 most people pay, our $14.95* rate provides a savings of 32% or $84 a year.

Large, Reliable Network
Working families offers users a variety of dial-up numbers across North America so you can find an access number almost anywhere. In addition, our network is built on a rigorously-engineered and widely-deployed Internet backbone. This insures reliability of service and the most up-time for you. Simply locate the number nearest to you.

Manage Your Account Online
We’ve made it simple for users to manage their account needs without ever having to make a phone call! Our online Manage Your Account tool allows subscribers to make changes in their accounts such as credit card information, address changes, and more — all with the stroke of a key. Working families’ ISP puts subscribers where they should be: in control!

5 Free E-mail Accounts
When you sign up for a Workingfamilies.com account, you automatically receive an E-mail account with up to 5 E-mail addresses. What a great way to stay in touch with family and friends!

Personal Web Site Space
Each Workingfamilies.com Subscriber gets 5 MB of personal web site space. Use this to post an entire site, or just upload family photos to show your relatives across the country.

Free - Award Winning Technical Support
You have access to our toll-free number to get information on setup, ask questions regarding your account, or to get answers to your technical questions about your Workingfamilies.com Internet service.

Automatic Sign-Up and Installation
Using our easy to install software or by downloading from the web, you can be on-line in minutes. Get started now! Click here for details.
Telephone access (including local, long distance or 800/888 facility charges), other charges and taxes may apply.

Frequently asked questions:

Why should I use Workingfamilies.com Internet service instead of a local Internet Service Provider?

A. First, we are offering premium Internet service with unlimited access for only $14.95* a month. Compared to the $21.95 most people pay, our $14.95* rate provides a savings of 32% or $84.00 a year. In addition, we a use union company for the backbone of our service. As one of the largest and fastest network structures in the world, this ensures that we can deliver the fastest possible connections to 90% of the U.S. population. The local dial-up numbers throughout the U.S. provide a 99% uptime rate, meaning you’ll have Internet access just about anytime, anywhere. And finally, unlike other ISP services, Workingfamilies.com does not sell the personal information you must supply us when you register for the service. You can be assured, we guarantee your privacy on the Internet.

What advantages do you have over large pre-packaged international Internet Service Providers?

Workingfamilies.com is great for people who travel because it has easy access to local networks. And since there are no annoying banner advertisements, you receive quick service and a safe way to navigate the Internet.

Does Workingfamilies.com offer high-speed Internet Access?

Yes. Workingfamilies is pleased to announce that we will be offering DSL service later this year. While there is a much higher cost for high-speed Internet access, the service offers many benefits to Internet users.

DSL (digital subscriber line) is a proven technology that takes advantage of standard copper telephone lines to provide secure, reliable, high-speed Internet access. Unlike traditional dial-up connections, DSL delivers continuous “always on” access. That means multimedia-rich web sites, email, and other online applications are immediately available to you, anytime. And DSL makes it possible for you to remain online even while you’re talking on the telephone - without jeopardizing the quality of either connection.

DSL is available in a spectrum of speeds. Some are best for home use, while others are designed to accommodate rigorous business demands. Whether for business or the home, DSL offers unsurpassed price/performance value compared to other online access options.
We’ll keep you updated on the availability of DSL through Workingfamilies.com.

How much does Workingfamilies.com service cost?

For $14.95* a month you get unlimited Internet access, E-mail, 5 MB of web space to build your own web pages and access to newsgroups covering a variety of topics.

Important: Where local dial-up is not available, workingfamilies.com provides a phone number for dial-up access. (Please note that additional dial-up Canadian numbers are coming soon.) ; When using this number, a fee of 7.5¢ per minute will be charged for Internet usage in the U.S and 11¢ per minute in Canada, where local dial-up service is not available. These fees will be charged in addition to the monthly subscription fee.

How am I billed for Workingfamilies.com’s service?

So that you don’t have to worry about mailing a payment and the invoice out each month, we automatically charge your credit card. Workingfamilies.com accepts the Union Plus credit card, American Express, Discover, MasterCard, VISA and automatic debit from checking accounts (in the U.S.) and bank draft (in Canada).

How do I download Workingfamilies.com ISP service?

There are two ways to register for Workingfamilies.com ISP service. One option is to call Customer Support and order the free registration CD. Upon receipt of the Workingfamilies.com registration CD, install the CD into the drive and the process will begin automatically.

If you are already online, you have the option to download the Workingfamilies.com software for free on our download page. Go to the download page to view system requirements, installation instructions and related policies.

How to Register for Workingfamilies.com

After you install the Workingfamilies.com CD or click the “Download” link from our web site, the Registration process begins.

• After agreeing to the On-line Subscriber Agreement, the screen will prompt you to select a special number to get an outside line. For example, you may need to dial “9″ for outside access.
• If an outside access number is not needed, then just click OK. The software will automatically dial out to the registration servers. The number that is dialed for this is toll-free. Remember that this is the only time it is free.
• After connecting to the server, the actual registration process will begin.
• The On-Line Subscriber Agreement will be presented and the subscriber must select “I Agree” to continue the registration process.
• The next step is to complete the billing information. Workingfamilies.com will allow payment through select credit cards. On the address screen, method of payment will need to be selected. Credit card options include the Union Plus credit card, American Express, Discover, MasterCard, and Visa. Credit card validation will take place. You also have the option of paying via a bank draft (in Canada) or automatic debit from your checking account (in the U.S.).
• Once registration is complete, a verification screen will display User Name and Password. Record this information and store it in a safe place.
• The program will automatically move into the setup of Internet Explorer® 5.0 and Outlook Express® 5.0. The subscriber will be prompted with a message box to install Internet Explorer ® 5.0. If “Yes” is selected, the installation wizard will begin.

What kind of technical support do you include with dial-up access?

We give you access to our Workingfamilies.com service free technical support personnel via phone, 24 hours a day, 7 days a week.

The Workingfamilies.com site also features Frequently Asked Questions (FAQs) to answer some of the most common questions you may have. This list is updated often to include answers to all of the new questions we receive.

Finally, by visiting our Network Status page, you can see if there are any problems with the Internet lines nationally or in your area.

How can I contact Workingfamilies.com?

There are two options to contact Workingfamilies.com. Our online customer support tool is one option available to you. Without having to make a phone call, you can update your account information, change your payment method, send E-mail to the Customer and Technical support teams, and more!

Workingfamilies.com has a state-of-the-art E-mail tracking system in place to allow us to quickly respond to your requests and provide you with other updates and needed information.

Another option is to call the Customer Support and Technical Assistance teams. They are available 24 hours a day, 7 days a week.

* Telephone access (including local, long distance, or 800/888 facility charges), other charges and taxes may apply.